IN THIS ARTICLE:
This page provides you with the essential information to get started with using the Environment Online and navigate it with ease.
Account & login
The instructions on signing up and login into Environment Online is available on Environment Online - Get started page.
Information and videos on different ways to log in and access the portal is available on Environment Online - logging in methods explained.
My environment
‘My environment’ dashboard is your landing page after successfully logging in to Environment Online portal. The options displayed may vary depending on your profile and access permissions.
Terminology & key features
- Application - For environment impact assessment related activities (Part IV), clearing of native vegetation (Part V Division 2) or works approval and licensing relating to the regulation of prescribed activities (Part V). All references are made under the Environmental Protection Act 1986.
- Environment Online portal - Where you log in to access your account, submit applications and reports, and track progress.
- Entity - An organisation that you represent.
- Enquiries - For you to request specific information from the department. It is enabled by the 'submit enquiry' button where you can specify the nature of your query in the form.
- My environment dashboard - Your landing page after successfully logging into Environment Online. It is a consolidated view of your activities, record and information.
- Project - A centralised ‘folder’ for all your related applications, instruments and proposals.
- Submission - Any application, a request, an enquiry, a plan or a report that is formally sent through Environment Online portal for processing or review.
- Tab - A navigational tool for you to track your applications and requests, view details, quickly start a new application or edit an application that has been drafted. Each tab represents different function, depending on what you want to do or the type of submission you are making.
- Tasks - Your outstanding or ‘to do’ items.
Profile settings
This section helps you keep your information up to date.
- My profile - Update the entity/organisation you represent, edit your contact details (phone and mobile, address and entity information.
- My entity - Manage your entity's addresses for invoicing purposes.
- Access management - Manage access by granting or removing permissions related to the entity and its projects.
Begin your submission
From the ‘My environment’ page, you can use the quick access buttons or the select from the available tabs to proceed using the appropriate options.
Submission status
Refer the tab for tracking the status and the management of your submission.
- Draft - Your application has been started but not yet submitted. You can still edit or add information
- Submitted - Your application has been formally lodged.
- Active - Your application is currently being processed or assessed by the department.
- Responded - You have provided the requested information or response, and it has been received by the department.
- Awaiting information - The department needs more details from you before your application can proceed.
- Withdrawn - Your application has been cancelled and will no longer be processed.
Help materials
Knowledge-based articles, PDF guides, instructional videos and other help material are available in Guidance section of Environment Online website.
You can search for specific topics using the search bar.
FAQs
1. How long does an online submission take to complete?
This varies depending on the type of the submission. A standard submission can be completed between 30-40 minutes if all required information is ready.
2. How long does it take for my submission to be reviewed?
Review times depend on the type of submission and the assessment process involved. You will receive a notification once it has been reviewed or if further information is required.
3. How do I withdraw or amend my application?
To withdraw an application, go to the tab section, select the relevant item, and select the ‘Withdraw an application’ or 'Start an amendment' option. If this option is not available, contact support for assistance.
4. I have changed my role or the organisation/entity. How can I update this?
You can update your details in the ‘My profile’ section. If your new role or organisation affects your access or submissions, you may need to request updated permissions from your organisation's assigned Service Administrator, who then can update this through 'Access Management'.
5. I need to revisit my application or upload a new document. What should I do?
If your submission is still in progress or saved as a draft, you can return to it by navigating to the relevant tab, selecting the submission, and make changes.
If your submission has already been submitted, you have a few options:
- Use the 'Submit enquiry' form to provide additional documents (be sure to include the reference number of your original submission).
- Wait for a request for further information if one is issued.
For more FAQs, go to the Frequently asked questions section on Guidance page.
Support
If you experience any issues, please contact our support team using the enquiry form and select ‘General’ for technical or systems-related issues.
For all other enquiries, choose the option that best matches your request. If urgent, call 1800 161 176.
Our contact hours are 8.30am - 4.30pm Monday to Friday.