IN THIS ARTICLE:
This page explains how to view and update addresses in Environment Online.
Before you start
To manage organisation addresses, you must:
- have an Environment Online account
- be authorised to act on behalf of the organisation
- be a Service Administrator.
If you are a Service User, contact your Service Administrator to make any address changes.
Types of addresses
Environment Online uses different types of addresses for different purposes:
- Street address – the physical location of the organisation
- Postal address – where mail is sent
- Invoice address – where invoices and financial correspondence are sent
- Contact address – your personal contact details, linked to your user profile
Update your organisation addresses
Only a Service Administrator can update organisation addresses.
Access your organisation details
- Log in to Environment Online
- Go to My Environment
- Open My entity
Update a street or postal address
- Edit the address details in My entity
- Changes apply to the organisation and all users associated with it
Manage invoice addresses
Invoice addresses are used to send invoices and other financial correspondence to the correct recipient. Keeping them up to date helps ensure invoices are received promptly and reduces the risk of payment delays.
You can:
- view existing invoice addresses
- add a new invoice address (up to five per organisation)
- label each one to identify its purpose (e.g. Industry Regulation, Licensing, Other DWER areas)
- Archive addresses that are no longer required
- Set a default invoice address
Default invoice address
The default invoice address is used for all applications submitted through Environment Online.
Only one invoice address can be set as the default at any time.
Important information
- Invoice addresses cannot be edited after they are created.
- To change an invoice address, archive the existing address and create a new one.
- Every invoice address must have an associated email address.
- To update an invoice email address, copy an existing invoice address and update the email details.
- At least one invoice address must remain active.
- A maximum of five invoice addresses can be stored for an organisation.
- Only one invoice address can be designated as the default.
Update your contact address
Your contact address is managed through your personal profile settings.
This address is used as your contact information when you submit applications in Environment Online.