How to review or update your invoice address

Only a Service Administrator can review or update an organisation’s invoice address in Environment Online. If you are a Service User, please contact your Service Administrator to make these changes on your behalf.

Invoices are sent to the Invoice Address recorded for your entity. Keeping this information accurate helps prevent delays or late fees and ensures your financial correspondence with the Department is delivered securely.

Reviewing your invoice addresses

1. Log in to Environment Online and open My Entity.
2. Go to the Invoice Addresses section.
3. Confirm the correct invoice address is listed for your entity.
4. Remove or archive any addresses that are no longer in use.
5. If you have multiple invoice addresses, clearly label each one (e.g. Industry Regulation, Licensing, Other DWER areas) so invoices reach the right team.
6. If required, set the appropriate default invoice address.
   • Each entity may store up to five invoice addresses.
   • Only one address can be designated as the default.

Understanding the default invoice address

• The default invoice address is used for all applications submitted via Environment Online.
• This address is not limited to one business area, such as Industry Regulation. Your entity may already have an existing default invoice address based on previous interactions with other areas of the Department.